They already have awesome customer relations for a game. Not many games give you free previews, open to everyone, for something that isn't even out yet. I mean, I accidentally deleted my Invincimonk, lost my 180+ Ecto and 130+ shards, do I ask ANet to compensate for that? Absolutely not. I made a mistake, I have to pay for it. Remember to learn from your mistakes, though.
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